Terms of Service

Business identity. Cloud Peak Labs is a software development studio that provides custom software development, workflow automation, AI integration, and related consulting services for business clients.

Acceptance. By using this website, contacting Cloud Peak Labs, or entering into a statement of work, you agree to use our services only for lawful business purposes and in accordance with these terms and the applicable project agreement.

Services. Engagements may include discovery, system design, application development, integration work, automation setup, AI-assisted workflow implementation, maintenance, advisory support, and documentation.

Project agreements. Specific deliverables, milestones, review periods, acceptance criteria, support terms, and exclusions are controlled by the signed statement of work, order form, or written proposal for that engagement.

Client responsibilities. Clients are responsible for providing accurate requirements, timely feedback, access to approved systems, representative test data, and authority to use any information supplied for implementation.

Payments and invoicing. Fees, billing cadence, payment due dates, refund terms, taxes, reimbursable expenses, and project scope are defined in the applicable statement of work or invoice.

Intellectual property. Unless a project agreement says otherwise, clients own the custom deliverables created specifically for them after full payment, while Cloud Peak Labs retains ownership of pre-existing tools, templates, know-how, reusable components, and general development methods.

Confidentiality. Each party may receive non-public business, technical, operational, or customer information. The receiving party will use reasonable care to protect that information and will use it only for the relevant engagement.

Data handling. Client data is used only to evaluate, build, support, and administer authorized services. Clients should avoid sending regulated, sensitive, or production data unless the project agreement explicitly covers that handling.

Third-party services. Projects may rely on hosting providers, APIs, AI models, analytics tools, email providers, or other third-party platforms selected or approved for the engagement. Those services are governed by their own terms and availability.

Privacy rights. To the extent privacy laws such as GDPR, CCPA, or similar state and international laws apply, Cloud Peak Labs will work with clients in good faith to support reasonable requests related to access, deletion, correction, portability, and service-provider obligations.

No guarantee of outcomes. Cloud Peak Labs builds software intended to improve workflows, but business outcomes depend on client adoption, operational context, third-party systems, data quality, and decisions outside our control.

Dispute resolution. The parties will first try to resolve disputes through good-faith written discussion. If a dispute cannot be resolved informally, the project agreement controls the next forum or process.

Governing law. Unless a signed agreement says otherwise, these terms are governed by the laws of Indiana, without regard to conflicts-of-law rules.

Changes and contact. Cloud Peak Labs may update these terms as the business and services evolve. Questions about these terms can be sent through the contact page.